Acceptable Use Policy

Last updated: January 17, 2026

Overview

This Acceptable Use Policy ("AUP") governs your use of MSC Marketing's email marketing platform and services. By using our services, you agree to comply with this policy.

Violation of this policy may result in suspension or termination of your account without refund.

Prohibited Content

You may not use our services to send, store, or distribute content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene
  • Infringes on intellectual property rights
  • Contains malware, viruses, or other harmful code
  • Promotes illegal activities or violence
  • Contains pornographic or sexually explicit material
  • Discriminates based on race, gender, religion, nationality, disability, or sexual orientation
  • Is deceptive or fraudulent
  • Violates the privacy of others
  • Promotes multi-level marketing or pyramid schemes
  • Sells regulated products without proper licensing (pharmaceuticals, firearms, etc.)

Prohibited Activities

You may not use our services to:

  • Send unsolicited commercial emails (spam)
  • Send emails to purchased, rented, or third-party lists
  • Harvest or collect email addresses without consent
  • Use false or misleading header information
  • Use deceptive subject lines
  • Impersonate another person or entity
  • Interfere with the platform's operation or security
  • Attempt to gain unauthorized access to systems
  • Use automated tools to exceed rate limits
  • Resell or redistribute our services without authorization
  • Conduct phishing or other fraudulent activities

Email Marketing Requirements

When sending emails through our platform, you must:

  • Only send to recipients who have given consent (opt-in)
  • Maintain accurate and up-to-date subscriber lists
  • Include a valid physical postal address
  • Provide a clear and working unsubscribe mechanism
  • Honor unsubscribe requests within 10 business days
  • Use accurate sender information and subject lines
  • Clearly identify commercial messages as advertisements
  • Comply with all applicable anti-spam laws

Restricted Industries

The following industries require pre-approval before using our services:

  • Cryptocurrency and blockchain services
  • Financial services and trading
  • Gambling and lottery
  • Adult content or services
  • Cannabis and CBD products
  • Affiliate marketing
  • Political campaigns
  • Debt collection

Contact us at compliance@mscmarketing.com for pre-approval.

Security Requirements

You are responsible for:

  • Maintaining the security of your account credentials
  • Using strong, unique passwords
  • Enabling two-factor authentication when available
  • Reporting any security incidents promptly
  • Ensuring authorized personnel only access your account

Resource Usage

You agree not to:

  • Exceed your plan's contact or email limits
  • Use excessive bandwidth or storage
  • Send emails at rates that impact platform performance
  • Use automation to circumvent rate limits
  • Share API keys or access credentials

Reporting Violations

If you believe someone is violating this policy, please report it to:

Enforcement

We reserve the right to:

  • Investigate suspected violations
  • Suspend or terminate accounts that violate this policy
  • Remove prohibited content
  • Report illegal activities to appropriate authorities
  • Cooperate with law enforcement investigations

Changes to This Policy

We may update this policy at any time. Material changes will be communicated via email or in-app notification. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this policy:

  • Email: compliance@mscmarketing.com
  • Address: MSC Marketing Ltd, 123 Marketing Street, London, EC1A 1BB, United Kingdom